Late Cancellation Policy

We respect your time, please respect ours.

Appointments can be canceled up to 24 hours before start time without a penalty fee.

To respect the time and schedules of our providers, any appointment canceled with less than 24 hours’ notice will incur a $50 fee, which will be charged to the card on file. We appreciate your understanding and support in helping us provide timely care to all of our clients.

If for any reason we need to cancel an appointment within 24 hours of your booking, you will get $50 off your next service.

No Show Policy

Missed appointments will incur a penalty fee of 50% of the service cost. This fee will be charged to the credit card on file.

Late Arrival Policy

If you are running late to your appointment, please give us a courtesy call at 216-350-3223 to notify our staff, and ensure that we can still accommodate your appointment. If you are more than 10 minutes late, we may not be able to accommodate your appointment, in which you will be asked to reschedule.‍